Privacy Policy

Privacy Policy

Last updated: 01/04/26

Fybox is committed to protecting your privacy and handling your personal data in a transparent and responsible way.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or interact with us in a business context.

1. Who we are

This website is operated by [insert legal entity name], trading as Fybox (“Fybox”, “we”, “us”, or “our”).

Head office
Pierre Decosterstraat 96
1190 Brussels
Belgium

Operations office
Louizalaan 231
1050 Brussels
Belgium

Phone
+32 2 880 79 59

Email
info@fybogroup.com

Company number / VAT number
[insert company / VAT number]

If you have any questions about this Privacy Policy or about the way we process your personal data, you can contact us at info@fybogroup.com.

2. What this Privacy Policy covers

This Privacy Policy applies to personal data collected when you:

  • visit our website;

  • contact us by email, phone, or contact form;

  • request information, pricing, or a quotation;

  • interact with us as a client, supplier, partner, or prospect;

  • subscribe to marketing communications, where applicable.

3. Personal data we collect

Depending on how you interact with us, we may collect the following types of personal data.

Information you provide directly

This may include:

  • first name and last name;

  • company name;

  • job title;

  • email address;

  • phone number;

  • address or country details;

  • project information;

  • any other information you submit through a contact form or by email.

Information collected automatically

When you browse our website, we may automatically collect certain technical data, such as:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • referring website;

  • pages visited;

  • date and time of access;

  • browsing and session data.

Cookies and similar technologies

We may use cookies and similar technologies to ensure the website functions properly, improve performance, analyse website traffic, and support marketing activities where applicable.

More information can be found in the Cookies section below.

4. Why we use your personal data

We only process personal data where we have a valid legal basis to do so.

To respond to enquiries

If you contact us through our website, by email, or by phone, we use your information to reply to your request and communicate with you.

To prepare quotations or discuss projects

We may use your information to evaluate your request, prepare a proposal, and discuss a potential collaboration.

To manage client, supplier, and partner relationships

We may process personal data to manage projects, provide services, handle administration, and maintain business records.

To improve and secure our website

We may use technical data to monitor website performance, enhance usability, troubleshoot issues, and maintain website security.

To send marketing communications

Where permitted by law, or where you have given consent, we may send updates or marketing communications about Fybox and its services. You can unsubscribe at any time.

To comply with legal obligations

We may process personal data where necessary to comply with tax, accounting, legal, or regulatory requirements.

5. Legal bases for processing

Depending on the context, we process your personal data on one or more of the following legal bases:

  • your consent;

  • the performance of a contract;

  • steps taken at your request before entering into a contract;

  • compliance with a legal obligation;

  • our legitimate interests, provided those interests do not override your rights and freedoms.

6. Who we share your data with

We do not sell your personal data.

We may share your personal data with trusted third parties where necessary, including:

  • website hosting providers;

  • website or CMS providers;

  • analytics providers;

  • CRM, email, and contact form tools;

  • IT support, cloud, and security providers;

  • professional advisers such as lawyers, accountants, and consultants;

  • public authorities where required by law.

These third parties only receive the data necessary to perform their services and are expected to handle it securely and lawfully.

7. International data transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where this happens, we take appropriate steps to ensure your personal data remains protected and that any transfers comply with applicable data protection laws.

You may contact us for more information about the safeguards we use in such cases.

8. How long we keep your data

We keep personal data only for as long as necessary for the purpose for which it was collected, or for as long as required by law.

As a general rule:

  • contact requests are kept for as long as necessary to respond and follow up;

  • client and supplier data is kept for the duration of the relationship and any legally required retention period;

  • invoicing and accounting records are kept for the period required by law;

  • cookie and analytics data is retained according to the settings of the relevant tools.

When personal data is no longer needed, we will delete it or anonymise it where appropriate.

9. Your rights

Under applicable data protection law, you may have the right to:

  • access your personal data;

  • correct inaccurate or incomplete personal data;

  • request deletion of your personal data;

  • request restriction of processing;

  • object to certain processing activities;

  • withdraw your consent at any time where processing is based on consent;

  • request data portability where applicable;

  • lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us at info@fybogroup.com.

10. Cookies

Our website may use the following categories of cookies:

Strictly necessary cookies

These cookies are essential for the website to function properly and do not require consent.

Analytics cookies

These cookies help us understand how visitors use the website and how we can improve its performance. Where required, these cookies are only used with your consent.

Marketing cookies

These cookies may be used to measure campaign performance or support advertising and remarketing activities. Where required, these cookies are only used with your consent.

You can manage your cookie preferences through our cookie banner or through your browser settings.

11. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, or alteration.

These measures may include secure hosting, controlled access, software updates, internal procedures, and limited access to personal data where necessary.

12. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

We recommend reviewing their privacy policies before providing any personal data.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments.

Any updated version will be published on this page together with the revised “Last updated” date.

14. Contact

For any privacy-related questions or requests, please contact:

Fybox
Pierre Decosterstraat 96
1190 Brussels
Belgium

Operations
Louizalaan 231
1050 Brussels
Belgium

Phone: +32 2 880 79 59
Email: info@fybogroup.com